Account & Data Deletion Policy

1. Overview

Chill Bills lets you request deletion of your account and all associated data at any time. This page explains how to request deletion, what gets deleted, what's retained (and why), and how long the process takes — in line with Google Play's requirement that apps supporting account creation provide a public account deletion policy.

2. How to Request Deletion

You can delete your account in either of these ways:

• In-app: Go to Settings → Account → Delete Account, and confirm the request.
• By email: Write to Support@chillbills.in from your registered email, or include your registered phone number, with the subject "Account Deletion Request".

3. What Gets Deleted

Once your deletion request is processed, the following is permanently removed from our systems:

• Your account profile — name, phone number, and email address
• Guest records tied to your properties, including guest names and Aadhaar details
• Billing data — orders, invoices, and transaction history
• Property configuration and settings
• Usage and activity logs associated with your account

4. What We May Retain

In limited cases, we retain a minimal set of records after deletion, only where required:

• Payment records needed for tax, accounting, or GST compliance under Indian law
• Records required to resolve an open dispute, refund request, or legal obligation
• Anonymised, aggregated data that no longer identifies you

These records are kept only as long as legally required and are not used for any other purpose.

5. Processing Time

In-app deletion requests are processed immediately. Requests made by email are processed within 7 business days, and you'll receive a confirmation once your account and data have been deleted.

6. Multi-Property & Staff Accounts

If you are the owner of a property, deleting your account also removes the property and its data. If you are a staff member added by a property owner, deleting your personal account removes your login access and activity logs, but does not delete the property owner's data.

7. Contact Us

For questions about account or data deletion, please contact us:

Email: Support@chillbills.in

Address: Shed no. 24, Wazirpur Industrial Area, New Delhi - 110052, India