Privacy Policy

1. Introduction

Chill Bills ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

We collect the following types of information:

• Account Information: Phone number, name, and email address (optional)
• Guest Records: Guest names, Aadhaar card details, check-in/check-out dates, room assignments
• Billing Data: Orders, payments, invoices, and transaction history
• Property Information: Hostel/property details, settings, and configurations
• Usage Data: App interactions, features used, and activity logs

3. How We Use Your Information

We use your information to:

• Provide and maintain our billing and guest management services
• Process transactions and generate invoices
• Send you important notifications about your account
• Improve our services and user experience
• Comply with legal obligations

4. Data Storage & Security

Your data is stored securely using industry-standard encryption. We use HTTPS for all data transmission and implement row-level security to ensure multi-tenant data isolation. Your data is hosted on secure cloud infrastructure with regular backups.

5. Data Retention

We retain your data until you choose to delete your account. You can request deletion of your account and all associated data at any time through the app settings. Upon account deletion, all your personal data, guest records, and billing history will be permanently removed from our systems.

6. Your Rights

Under applicable data protection laws (including GDPR and India's DPDP Act), you have the right to:

• Access: Request a copy of your personal data
• Deletion: Request deletion of your account and all associated data
• Portability: Export your data in a machine-readable format
• Correction: Update or correct inaccurate information
• Withdraw Consent: Withdraw your consent at any time

7. Data Sharing

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• With service providers who assist in operating our services (under strict confidentiality agreements)

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Chill Bills

Email: Support@chilbills.in

Address: Shed no. 24, Wazirpur Industrial Area, New Delhi - 110052, India